It is sometimes the case that when Capgemini’s involvement in delivery of services ceases, there are some outstanding service improvements in progress that were managed during the services haven’t been completely resolved.

As a result, the Engagement Manager must issue a final list of the service improvements, highlighting any that are still outstanding. These lists, and all related information, should be handed over to the party responsible for carrying on the work, be it the client, another Capgemini team, or a third party, who will continue with the ongoing management of any improvement related issues.